According to Private Car Service Boston by Boston Suburban Coach Cancellation Policy, late cancellation and no shows will be charge a full fare. Please note that if you change the type of vehicle that you want less than 12 hours in advance, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.
Cancellation Will be Free Up Until the Times Indicated Below
Scheduled Sedans and SUV's
3 hours prior to scheduled pick up time in Metro Boston area and Logan International Airport.
12 hours prior to scheduled pickup time outside Metro Boston area.
Scheduled Passenger Vans
48 hours prior to scheduled pickup time.
Wait time will be charged in half hour increment according to vehicle hourly rates. For international flights after 60 minutes grace period wait time will apply. For domestic flights after 30 minutes grace period wait time will apply. For FBO and non-airport reservations, after 15 minutes wait time will apply.
Two Way Tolls / Airport Fees
It will only apply when the route goes through a toll road as well as airport pick-up/drop-off.
$20 fee will apply for each stop on route for airport and point to point reservations. After 15 minutes wait time will apply.
$20 fee will apply for each rear facing, toddler or booster car seats provided.
VIP Airport Meet & Greet
$50 fee will apply for VIP Meet & Greet inside airport baggage claim area.
It will only apply when applicable and if parking fee is paid by the driver.
$50 surcharge will apply on major US holidays. 100% surcharge will apply on New Years Eve and New Years Day.
Early / Late Pick-up Fees
$25 surcharge will apply for all pick-ups from 11:45 PM – 5:15 AM.